Question 1

What happens if my order is wrong / damaged?

Accepted Answer

Fret not, do reach out to us via any means, and we will assist you from there!

Question 2

How long would shipment take?

Accepted Answer

When checking out, the estimate time of shipment would be stated. Should there be any other discrepancies, we will update you immediately.

Question 3

Can I still make a purchase if I don't have a credit / debit card?

Accepted Answer

Yes, you certainly can! When you check out, you may select "Manual Payment". There would be specific instructions that you can follow. Should you face any issues, do contact us and we will attend to the matter as soon as possible.

Question 4

How big are the Capycharms?

Accepted Answer

Each Capycharm is sized 5 cm by 6 cm by 12 cm (Length, Breadth, Height), perfect sized as a plushie and a keychain in one.

Question 5

How big are the custom nametags?

Accepted Answer

As shown in the images on our home page, the size of the name tags are approximately 4 cm by 1 cm (Length, Breadth).

Question 6

Are the custom nametags waterproof?

Accepted Answer

Yes! The custom nametags are free, waterproof, as well as fold-proof. Each nametag comes with a unique sparkle gem.

CapyChains FAQ